I AM HAVING ISSUE WITH NO SOUND ON MY GALAXY S8 PHONE - HOW DO I FIX THIS?
This issue is caused by the dual Bluetooth audio output setting. Please first toggle OFF dual audio output in your Galaxy's Bluetooth settings. Then make sure both earphones are paired but only one is connected in your Bluetooth list, put them both in ears, re-start music player and then you will get audio in both earphones.
WHAT BATTERY LIFE CAN I EXPECT WITH EARIN M-2?
With Earin M-2 you can expect over 2 hours of play time, and with many devices you can get up to 4 hours. The battery life varies depending on what audio codec your sending device uses, with AAC giving longest play time.
However, for the longer play time to be possible, both earphones must be paired in your Bluetooth list. You must also have earphone firmware CSR 2.0.104 or later, for the extended play time to be implemented in the earphone firmware. Check firmware version on About page in app. If CSR version is below 2.0.104, your play time will be improved once you have updated the earphones' firmware.
IS AN APP FOR EARIN M-2 AVAILABLE?
Yes, the EARIN M-2 app is available for free on App store and Google Play. The Earin app is not needed in order to use the Earin M-2 earphones, but great if you want to customize the audio further or update to latest earphone firmware.
I AM NOT SURE THAT BOTH EARPHONES WERE SUCCESSFULLY UPDATED - HOW DO I CHECK THIS?
You can check if successfully updated by connecting to earphone, open the EARIN app and check the "about" page. Here you are able to see the specific firmware version of the connected earphone. If successfully updated to latest firmware, the firmware should read "CSR 2.0.159 NXP 01.08".
If one earphone is not successfully updated, please connect to only that earphone (keep the other one inside capsule), and open app. The app will now notice that this earphone does not have latest firmware, and suggest an update for this earphone.
ARE ALL TABLETS AND SMARTPHONES COMPATIBLE WITH EARIN M-2?
In general all newer devices with Bluetooth® 3.0 or higher are compatible with Earin M-2. However, we do not guarantee Earin M-2 will work for all devices worldwide or in all listening environments. For a risk free trial, check the retailer’s return policy at the time of purchase.
CAN EARIN M-2 BE USED FOR PHONE CALLS?
Yes, Earin M-2 can be used for phone calls.
CAN EARIN M-2 BE USED FOR WATCHING VIDEOS AND PLAYING GAMES?
Yes. The Earin M-2 earphones do not have any noticable audio delay, so they are ideal for watching videos etc.
IS EARIN M-2 WATERPROOF?
Earin M-2 are sweat, splash and water resistant, but not waterproof. Please be careful not to submerge or drop them in water. Additionally, it is important to note that the capsule is not water resistant. Please protect it from water and dust at all times.
WHAT TYPE OF EARPHONE TIPS DOES EARIN M-2 SUPPORT?
Earin M-2 works with standard silicon tips that are compatible with audio port diameter 4mm.
If you have run out of original foam tips and want to keep using foam instead of silicon, we recommend Comply foam tips with built-in waxguard. The waxguard protects the mesh nets and hinders blockage of the audio outlet.
The Comply TS-400 model in size S or M is compatible with both the Earin M-1 and M-2 products. These foam tips are available in various online stores, such as Amazon or here in Comply’s web shop: complyfoam.com/products/ts-400
CAN THE TWO EARPHONES IN AN EARIN M-2 SET BE USED SEPARATELY?
Yes, the two earphones can be connected to separate Bluetooth devices, and in this way used as single headsets on two devices.
IS IT POSSIBLE TO REPLACE THE EARIN M-2 CAPSULE OR EARPHONES?
It is possible to replace the capsule. Replacement earphones can also be bought. For additional details, please contact our customer support.
WHAT ARE THE REQUIREMENTS FOR THE POWER SOURCE USED TO CHARGE M-2?
The power source used must follow USB standard (between 4.3 and 5.5 Volt). Further, make sure the power adapter is fully certified according to your country’s standards (CE, FCC, IC, CCC, etc.). At all times please also make sure to charge the capsule with the original USB cable that came in the Earin box.
CAN I TURN THE EARPHONES ON WITHOUT PUTTING IN AND OUT OF CAPSULE?
Yes. There is a small ON button on the neck of each M-2 earphone. It is there just to be able to wake the earphones up again in case asleep, without having to put them back in capsule. It is the little gray dot in the neck of the earphone. A short press on the dot works fine. If no LED light comes on when pressing that dot, the earphone is either already connected or completely drained of battery.